Mature communications service providers are reaching a stage where service differentiation and competitive advantage can no longer be achieved purely through discounted price and bundled services. Enhancing the customer experience is a key factor in ensuring reduced churn and securing long term profitability.

Placing the service desk at the heart of the service assurance process provides a more holistic
view of the customer, services and network problem domain. By automatically correlating fault and performance data with service information, customers can be pro-actively informed of the problem resolution status thereby improving the overall customer satisfaction.

This Webinar will explain how Amdocs Service Assurance takes a smart approach to combining fault, performance and inventory data to enrich the trouble ticket with meaningful network and service impact information for use by both network and customer facing support teams.

Learn how Amdocs can: • enable you to become pro-active in service assurance to keep your customers happy • help you prioritise faults effectively through automated customer and service impact analysis • link primary OSS systems together through the support desk to improve operational efficiency and problem resolution • integrate CRM and NOC trouble ticketing systems to correlate network incidents with customer incidents